AI Pulse by Inblix

Topic: call-center-automation

2 articles

Explore our coverage of call-center-automation — 2 curated articles, summaries, and related resources from the Inblix archive.

Omilia lands $67M with a knife-to-a-gunfight pitch against GenAI customer service hype — Inblix summary
Startups

Omilia lands $67M with a knife-to-a-gunfight pitch against GenAI customer service hype

TechCrunch AI · Aug 6, 2026 · 3 min read

The generative AI gold rush in customer service has a loud skeptic: Dimitris Vassos, CEO of Athens-based Omilia. While...

Retell AI cuts call center costs 80% using GPT-4o voice agents — Inblix summary
Product

Retell AI cuts call center costs 80% using GPT-4o voice agents

OpenAI Blog · Jul 14, 2026 · 3 min read

Retell AI is betting that the future of the call center isn't a scripted robot, but a reasoning agent. The 11-person te...