AI Pulse by Inblix

Topic: customer-service

5 articles

Explore our coverage of customer-service — 5 curated articles, summaries, and related resources from the Inblix archive.

Omilia lands $67M with a knife-to-a-gunfight pitch against GenAI customer service hype — Inblix summary
Startups

Omilia lands $67M with a knife-to-a-gunfight pitch against GenAI customer service hype

TechCrunch AI · Aug 6, 2026 · 3 min read

The generative AI gold rush in customer service has a loud skeptic: Dimitris Vassos, CEO of Athens-based Omilia. While...

Klarna's AI does work of 700 agents, projects $40M boost — Inblix summary
Product

Klarna's AI does work of 700 agents, projects $40M boost

OpenAI Blog · Jul 17, 2026 · 2 min read

Klarna's numbers aren't subtle. Two months after going live, the fintech's OpenAI-powered assistant has handled 2.3 mil...

Ada ditched containment for resolution — and doubled what AI can solve — Inblix summary
Product

Ada ditched containment for resolution — and doubled what AI can solve

OpenAI Blog · Jul 16, 2026 · 2 min read

Ada, the $1.2 billion AI-native customer service platform, is publicly breaking up with the industry’s favorite vanity...

Zendesk's New AI Agents Plan Their Own Responses — Inblix summary
Product

Zendesk's New AI Agents Plan Their Own Responses

OpenAI Blog · Jul 14, 2026 · 2 min read

Zendesk is making a hard pivot away from the brittle, scripted chatbots that have plagued customer service for years. T...

Intercom spent $100M to go AI-first: 3 lessons from the trenches — Inblix summary
Product

Intercom spent $100M to go AI-first: 3 lessons from the trenches

OpenAI Blog · Jul 13, 2026 · 2 min read

When ChatGPT hit the scene in 2022, most companies held a meeting. Intercom started building. Within hours of GPT-3.5's...