Startups
Smallest.ai lands $13M to make voice agents that actually interrupt you
TechCrunch AI · Jul 31, 2026 · 2 min read
Most AI voice agents still sound like they're buffering their personality. Smallest.ai, a startup founded in late 2024,...
Topic: customer-support
4 articles
Explore our coverage of customer-support — 4 curated articles, summaries, and related resources from the Inblix archive.
Product
Tripadvisor, Clickup cut support costs 80% with GPT-4 agents
OpenAI Blog · Jul 16, 2026 · 2 min read
The average customer support ticket costs a company $40. MavenAGI just slashed that to $8. The startup, built entirely...
Product
Decagon runs 91% of a major brand's support with no humans
OpenAI Blog · Jul 15, 2026 · 2 min read
Decagon, the 2023-founded startup that already counts Eventbrite, Notion, and Duolingo among its customers, just droppe...
Product
OpenAI killed the SQL backlog with a GPT-5 analyst
OpenAI Blog · Jul 12, 2026 · 2 min read
The bottleneck at OpenAI wasn't a lack of data — millions of support tickets pile up every year — but the brutal econom...